EVERY RO IS A SALES OPPORTUNITY. MOST DEALERS MISS IT.
What We Do For You.
Your Next 20 Deals Are Sitting In Your Service Drive
Your service customers already trust you with their vehicle. We help you turn that trust into trade-ins, upgrades, and repeat sales without disrupting your fixed ops.
Your busiest showroom isn’t your showroom. It’s your service drive. Hundreds of qualified, in-equity customers roll through it every month, and most leave without a single sales conversation. Brock Allen LC builds the process, the people, and the follow-through that convert service traffic into sold units. No cold leads. No third-party lists. Just customers you already have, buying cars you already stock.
Service to Sales isn’t a mining tool or a mailer, it’s a discipline. We work inside your store to identify in-equity and end-of-term customers on today’s schedule, script the approach that respects the service visit, and hand your sales team warm, ready conversations instead of cold calls. The result: incremental units at stronger grosses, higher trade acquisition for your used inventory, and service customers who stay in your family for another ownership cycle. Acquisition costs on service-lane deals run a fraction of traditional lead spend — and the customer experience actually improves.
WIIFM
• Convert existing service traffic into incremental new and used sales
• Acquire high-demand trade inventory directly from your own drive
• Lower per-vehicle acquisition cost vs. third-party leads
• Strengthen owner loyalty and lengthen customer lifecycle
• Turn-key process: training, scripting, tracking, and accountability
SSI / CSI CONFLICT RESOLUTION: When Survey Scores Threaten Your Bottom Line, Bring In a Specialist.
Losing money, bonus payouts, or vehicle allocation to below-benchmark SSI or CSI scores? We diagnose the root cause, resolve the conflict, and rebuild the processes that keep your scores, and your income where they belong.
SSI and CSI aren’t just report cards they’re revenue. Below-benchmark index scores can strip a dealer of factory bonus money, preferred allocation, and standing with the manufacturer. Brock Allen LC provides dedicated conflict resolution for dealers caught below the line: we identify what’s driving the scores, repair the customer-facing breakdowns, and put sustainable survey performance back in your control.
WIIFM #2
• Recover factory bonus income tied to index performance
• Protect and restore vehicle allocation
• Root-cause diagnostics across sales and service touch points
• Staff coaching and process repair at the moments that drive surveys
• Sustainable score improvement not short-term survey gaming
Below benchmark and bleeding income? Talk to us this week.
• Get a confidential SSI/CSI diagnostic know exactly what’s costing you.
• Don’t wait for the next report card. Schedule your resolution consult now.
Whether the opportunity is hiding in your service drive or your income is leaking through your index scores, the answer is the same: process, people, and follow-through. Brock Allen LC partners with dealers to capture the sales you’re missing and recover the money you’re losing. One conversation could change your next twelve months.